SMS Privacy Policy & Text Messaging Terms
Tower Net Communications LLC
Effective date: October 29, 2026
We use your mobile number only to text you about your service and support requests. We never sell, rent, or share your mobile number or your SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Reply
STOP to opt out at any time and HELP for help. Msg & data rates may apply. Message frequency varies.
1. Who we are
This policy covers text messages (SMS/MMS) sent by Tower Net Communications LLC, a Florida limited liability company (“TowerNet,” “we,” “us”). Our texts come from our business phone numbers, including (352) 398-0068, (352) 398-0070, and (352) 398-0071, and are sent by our staff.
This page covers our text messaging program. This policy also covers our website, towernetonline.com. When you use our contact form, we collect the information you provide (such as your name, email address, phone number, and message) and use it only to respond to you and provide our services. Our website may use basic cookies and analytics tools to keep the site working and to understand how visitors use it. We do not sell your personal information. If any other policy conflicts with this page on anything to do with text messaging, this page controls.
2. What we collect and why
| Information | Why we use it |
|---|---|
| Your mobile phone number | To send and receive customer care text messages with you. |
| Your name and service details (such as address, appointment, ticket, or equipment information) | To schedule and confirm service visits, answer support questions, and send status updates on your requests. |
| Your opt-in record (date, time, method of consent such as a text you sent us, a website form checkbox, or verbal or written consent during a service call, and the staff member who recorded it) | To document your consent as wireless carriers and applicable law require. |
| Opt-out and help requests (for example, STOP or HELP replies) | To honor your choices and stop texts when you ask. |
| Message content and delivery records (timestamps, delivery status) | To provide customer care, keep service records, troubleshoot delivery, and prevent fraud or abuse. |
We use this information only to provide the customer care messaging described here and the services you asked for. We do not use your mobile number to send marketing or promotional texts.
3. How we share information (and what we never share)
We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sharing with third parties.
We share information only as needed to deliver our messages and services:
- Service providers: our phone system and messaging providers (for example, our business phone platform and SMS carrier, such as Telnyx) and wireless carriers, which process messages only to deliver them on our behalf.
- Legal requirements: when required by law, subpoena, or court order, or to protect our rights, our customers, or the public from fraud or harm.
4. Retention and security
We keep messaging records and consent records for as long as you are a customer and as long afterward as needed to meet legal, carrier, and record-keeping requirements. We protect this information with reasonable administrative, technical, and physical safeguards, and only authorized staff can access it.
5. Your choices
- Opt out: reply
STOPto any text from us. You will get one confirmation message and no further texts from that number unless you opt back in by replyingSTART. - Get help: reply
HELP, call (352) 398-0071, or email dave@towernetonline.com. - Access or deletion: contact us using the details below to ask what information we hold about you or to ask us to delete it, unless we must keep it by law.
Texting is optional. Agreeing to receive texts is never a condition of buying any product or service.
6. SMS Terms (Text Messaging Terms & Conditions)
Program description
TowerNet customer care texts are one-to-one, conversational messages between our staff and our customers about appointment scheduling and confirmations, support requests, repair and ticket status, and service follow-up. We do not send marketing messages through this program.
How you opt in
You opt in when you text one of our business numbers first, check the SMS consent box on our website contact form, or give us verbal or written consent during a service call or signup. We send a confirmation with these instructions after you opt in.
Message frequency
Message frequency varies depending on your service and support activity.
Cost
Msg & data rates may apply. Check your mobile plan for details. We do not charge for our text messages.
Opt-out (STOP)
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop receiving texts. Reply START to opt back in.
Help (HELP)
Reply HELP for help, or contact us at (352) 398-0071 or dave@towernetonline.com.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless carrier and is not guaranteed.
Eligibility
You must be the account holder or authorized user of the mobile number you provide. If you change or give up that number, please reply STOP or let us know.
Privacy
Our use of your information is governed by the SMS Privacy Policy on this page.
Changes
We may update this policy and these terms from time to time. We will post changes on this page and update the effective date.
7. Contact us
Tower Net Communications LLC
2400 Keeport Drive, Spring Hill, FL 34609
Phone: (352) 398-0071
Email: dave@towernetonline.com
Website: towernetonline.com
© 2026 Tower Net Communications LLC. Effective October 29, 2026.